Refund & Cancellation Policy

Guaranteed Correct is a monthly subscription, charged in advance. This page sets out how to cancel and when we refund. It forms part of the Terms of Service.

Cancelling

• Cancel any time from your account page — no notice period, no cancellation fee, no phone call.
• Cancelling stops the next charge. Your access continues to the end of the period you have already paid for, then drops to the free tier.
• Cancelling a PayPal subscription from inside PayPal also works; it may take a few minutes for our records to catch up.

When we refund

We refund in full in these cases:

• Duplicate charge — billed twice for the same period.
• Charged after cancelling — a renewal taken after you cancelled.
• Unauthorised charge — you did not authorise the payment, confirmed with the gateway.
• Sustained outage — paid features were unavailable for more than 72 consecutive hours in a billing period; refunded pro rata for the days lost.
• Billed in error by us in any other way.

When we do not refund

We do not refund on the basis of prediction outcomes. Predictions are probabilities, not guarantees, and a losing week is not a service failure — this is the single most important thing to understand before subscribing. Specifically, we do not refund for:

• Picks that did not win, a losing run, or money lost on bets you placed.
• Published accuracy being lower than you hoped, or lower than a previous period.
• Simply not having used the Service during a period you paid for.
• Fixtures postponed, abandoned, or altered by the competition organiser.
• Periods already elapsed, where you cancel mid-month.

New subscribers

If you subscribe and change your mind within 14 days, and you have not viewed any paid pick in that time, email us for a full refund of your first payment. Once paid content has been accessed the service has been delivered, and the exclusions above apply.

How to request one

Email support@guaranteedcorrectscoretips.com from your account address with the payment reference and what happened. We reply within 5 business days. Approved refunds go back to the original payment method through the gateway that took the payment — typically 5–10 business days for Flutterwave and 3–5 for PayPal, depending on your bank.

Chargebacks

Please contact us before raising a chargeback — almost everything is faster to fix directly. Accounts with an open chargeback are suspended until it is resolved.

Your statutory rights

Nothing in this policy removes any refund right you have under the consumer law of the Federal Republic of Nigeria or of your own country.